SafeTrack
Getting started with SafeTrack
SafeTrack helps you call for help fast and lets the people you trust know where you are in an emergency. This guide walks you through setting it up, step by step. No technical knowledge needed, and most people are protected within a few minutes.
Get protected in a few minutes
The short version. Do these five things and you can raise an alarm straight away. You can always come back and set up the rest later.
About 5 minutes-
Install SafeTrack
Open the Google Play Store on Android or the App Store on iPhone, search for SafeTrack, and tap Install. Open it when it finishes.
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Create your account
Enter your email and a password, then your phone number. Tap continue. That is your account made.
No code arrived? You can still carry on and use the app. SafeTrack will remind you to confirm your email and phone later. You are never locked out.
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Allow location and notifications
When the app asks, choose Allow for location and for notifications. SafeTrack needs your location to share where you are in an emergency, and notifications so your people and you get alerts.
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Add someone who should get your alerts
Add at least one trusted person as an emergency contact so that when you raise an alarm, they are told and can see your location. You will find this under Invitations in Settings.
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Find the SOS button
On the home screen there is a large red SOS button. In a real emergency you press and hold it to send an alert with your location to your contacts. Have a look now so you know where it is.
Watch: raising an SOSA short video will go here soon.
The full walkthrough
Everything in SafeTrack, in the order it makes sense to set it up. Take it at your own pace. You can stop after any step and come back.
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Install the app and open it
Get SafeTrack from the Google Play Store (Android) or the App Store (iPhone). Tap Install, then Open.
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Create your account
Enter your email address and choose a password, then add your phone number. These are how you sign in and how SafeTrack reaches you.
Keep your email right. It is how you get back into your account if you ever forget your password, so use an address you can open.
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Verify your email and phone (you can do this later)
SafeTrack will offer to confirm your email and phone number with a code. Confirming either one is good, both is better. If a code does not arrive, tap Skip for now and carry on. The app keeps a gentle reminder until it is done.
Verifying matters for one thing in particular: you need a verified email to reset your password and get back into your account.
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Allow location and notifications
Choose Allow when asked. Location lets SafeTrack share where you are when you raise an alarm. Notifications let your contacts be alerted, and let you receive check-ins and sign-in alerts. For the best protection, allow location all the time if your phone offers that choice.
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Add your emergency contacts
These are the people who get your alert and your location when you raise an SOS. Open Settings, then Invitations, and send a request to each person you want. They confirm, and then they are set up to receive your alerts.
A contact who has the SafeTrack app gets the full alert with your live location. A contact who only has a phone number still gets a text message.
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Guardians: for looking after someone else
A guardian is someone trusted to look after another person on SafeTrack, such as a parent for a child. If someone invites you to be their guardian, you will get a request to accept, and you must agree before it takes effect. If you are setting up for your own family, you send the invite and they accept.
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Add a child (for parents and guardians)
Open the family area and choose Add child on the My Children screen. A child is covered under your plan, is never billed, and does not need their own subscription. You confirm that you are responsible for them as part of adding them.
Watch: adding a childA short video will go here soon. -
Choose your plan
Open Plans in Settings. SafeTrack has Single, Couple, Family, Group and Corporate plans, so pick the one that fits the people you want to cover. Any active plan lets you add children at no extra cost.
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Learn the SOS button
On the home screen, press and hold the red SOS button to raise an alarm. Your emergency contacts are alerted with your location straight away. Try to remember where it is so you can find it without thinking.
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Turn on Hands-free SOS
So you can call for help without unlocking your phone. Open Hands-free SOS in Settings to set it up with Siri, the Action Button, or Back Tap on iPhone. It means you can trigger an alert even when your phone is in your pocket.
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Set up Check-in
Open Check-in in Settings. SafeTrack can ask "are you OK?" and, if you do not respond, let your people know. Useful when you are travelling alone or doing something where you want someone keeping an eye out.
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Optional extras
In Settings you can also turn on Fall detection to spot a possible fall automatically, set an App Lock code so only you can open SafeTrack, and use Manage devices to see everywhere you are signed in and sign out any device you do not recognise.
How to raise an alarm
Press and hold the red button
Hold the SOS button on the home screen. SafeTrack sends an alert to your emergency contacts with your location, so they know you need help and where to find you.
Your alert still works even if you have not finished verifying your email or phone, so you are protected from the moment you have added a contact.
What SafeTrack gives you
SOS alerts
One press sends your location to the people you trust.
Hands-free SOS
Call for help without unlocking your phone.
Check-in
Get asked "are you OK?" and alert others if you go quiet.
Family and children
Cover your family and look after children under one plan.
Fall detection
Optional automatic alert if a fall is detected.
Your account, protected
App Lock and sign-in alerts keep your account yours.
Common questions
I did not receive my verification code. What do I do?
You can keep using the app. Tap Skip for now and carry on setting up. SafeTrack reminds you to verify later, and your SOS works in the meantime. When a code does arrive, or once your network settles, you can confirm from the reminder or from Settings.
Do I have to pay to protect a child?
No. A child is covered under your plan, is never billed, and never sees a payment screen. Any active plan, on any tier, lets you add children.
Will SOS work if my phone is locked?
Yes, once you set up Hands-free SOS. That lets you raise an alarm using Siri, the Action Button, or Back Tap on iPhone, without unlocking first. Set it up in Settings before you need it.
Who can see my location?
The emergency contacts and guardians you add, and only when it matters. SafeTrack shares your location with them when you raise an alarm. It is not shared with anyone you have not added.
I got a new phone. How do I move SafeTrack over?
Install SafeTrack on the new phone and sign in with the same email and password. When a new device signs in, SafeTrack lets you know and asks you to confirm it, so your account stays safe. You can also sign out the old device from Manage devices in Settings.