Delete your account
SafeTrack — The Libri Limited
You can also delete your account from inside the SafeTrack app, under Settings. This page is here for when you no longer have the app installed.
Enter the email address your account is registered to. We will send a link to that address to confirm the request is really coming from you. We will not tell anyone — including whoever submits this form — whether an address is registered with SafeTrack.
What happens when you confirm
- There is a seven-day pause before anything is deleted. You can cancel during it from inside the app. This is deliberate — it means an account cannot be destroyed in a moment by someone who has taken your phone.
- Your contacts and SOS recipients are told straight away that your account is being deleted, at the point you ask rather than seven days later. For the same reason: someone deleting an account under pressure should not be able to do it silently.
- Alert records are not deleted with the rest of your account. The record that an alert happened, when, and how it ended is kept for twelve months, or twenty-four months for a duress episode, and then deleted. Your ordinary location history follows its usual 30-day schedule either way.
- If a duress episode is still open, deletion waits until it is closed. An alarm that is still running is not cancelled by deleting the account that raised it.
The full detail is in our privacy policy. If you would rather write to a person, email support@mysafetrackapp.com from your registered address and we will action it for you.
Confirm deletion
SafeTrack — The Libri Limited
You have followed the link from your email, so we know this request is really yours.
Deleting your account removes your profile, your contacts, your location history and your safe zones. Please read what stays before you confirm.
- Your account will be permanently deleted in seven days. You can cancel at any time before then from inside the SafeTrack app.
- Your contacts and SOS recipients are being told now that your account is being deleted.
- Alert records stay. Twelve months for an ordinary alert, twenty-four months for a duress episode, counted from when it was closed. Everything else goes.
- An open duress episode delays deletion until it is closed.